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Downtown Walnut Creek Return Policy

General Return Policy

If you’re looking to return or exchange your purchase for any reason, we’re here to help! We offer returns or exchanges within 30 days of purchase and proof of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

If an item was bought, and then found to be damaged, we will replace it for you at no extra charge.

Some Items such as clothing, power tools, electronic components, and products missing packaging are exceptions to the general policy and are reviewed on a case-by-case basis. Clearance items are final sale. Seasonal items, mixed paint, ladders, plungers, snakes/augers, fuses, cut to length items (chain, tubing, etc.) and gift cards are not returnable.

Other exceptions may apply.

Delivered and Assembled Item Returns

Items that were bought to be assembled or delivered are returnable on a case-by-case basis.

If an item was delivered damaged, or the wrong item was delivered, we will exchange it, or provide a refund at no extra charge.

If you wish to return your delivered item, you may be charged an additional restocking fee if you need it to be picked up from your location.

Contact us at 925-705-7500 or info@wcace.com if you have any questions

Phone: (925) 705-7500

Email: info@wcace.com

2044 Mt. Diablo Blvd, Walnut Creek, CA, 94596

Questions about Inventory, Hours or Anything Else?

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Monthly Coupons
and Special Deals!

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*Redeemable only at Downtown Walnut Creek ACE Hardware. Opt out at any time.

Downtown Ace Hardware Walnut Creek Hours

We want to thank our community so much for supporting us during this difficult time.  We want to ensure you we are making every effort to make our store as clean as possible during this pandemic.  All employees and customers must wear a facemask per city wide orders.  Additionally, all surfaces are constantly wiped clean and hand sanitizing stations can be found throughout the store. 

We are so happy to be able to provide a friendly, safe environment for our customers to shop worry free with the expert help of our amazing employees. We strive to be the hardware store of choice in Walnut Creek and we take pride in our customer service!  When you arrive at our store, you can expect to be welcomed with a smile and help finding the items you need, or useful information about the project you’re working on. 

We are truly blessed to have some of the best employees in the country and appreciate your business!

(925) 705-7500 • 2044 Mt Diablo Blvd, Walnut Creek, CA 94596 • info@wcace.com • We Accept Visa and Mastercard.

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